Refused to remove my paid debt from 2015 off my cr...

Refused to remove my paid debt from 2015 off my credit report, they stated I had to call the original creditor and request that they request it be removed, this is the first time I've ever encountered this process and it's ridiculous and inconvenient. The associate I talked to was rude as well, not everyone is calling angry over a debt and common polite courtesy goes a long way.