Ashley Logan

Review of Tuscaloosa Chevrolet Inc

I usually have have good experiences at the Chevy ...

I usually have have good experiences at the Chevy dealership on hwy 280 and Tuscaloosa when I bring my vehicle, but time I did not at the Tuscaloosa location. The only friendly face I had was my driver, and the only woman at the front desk seemed to be the only one smiling about her job. Also the list I got back on my car was not the same discuss over the phone. I also carried American Express which I discovered that s a form of payment Chevy didn t take. That s was fine. But not one person told me where I could go pull out money. I mean they should know which customer had taken the car service. I wasn t going certainly walk over to the gas station. I just needed to know what I could do. After I asked the only person who spoke up was the one woman smiling and she asked the car service if he didn t mind taking me to the Atm. Because obviously my car was on your lot. Overall the energy level from when I left the car service until walking in the doors went from a 10 to a 2 real quick. Actually disappointed. My brakes needed service. And not one person said when can we schedule your next service? I told them that I will probably come back Monday. To have those done. I rather my car be worked on by the dealership but the depressing atmosphere and the horrible service kinda of made me, wanna look else we re for a oil change or and other service to my car. I use to drive from Northport to Hwy 280 Chevy just to get my car work there. So last year when I brought it to the Tuscaloosa branch it seemed pretty legit the staff was happy nice. It was a lot safer and closer because of wear and tear on the car. Now I jut rather make the hour drive to Birmingham. I was honestly displeased. Also next time lol change is done, please come out to the car and explain why the service light is still on. So that the customer is aware of what s going on. Customers should not have to reset the oil change to 100% in there car right after a oil change from the actual dealership. I got in my car and went to check everything and my car read 47% till next oil change service. I had to reset it back so I knew I had 100%.