Kim Swartz

Review of DoubleTree by Hilton LAX

So I've tried. This was my second time giving them...

So I've tried. This was my second time giving them the benefit of the doubt. I'll skip the drudgery of broken elevators, incompetent front desk staff, understaffed, rooms being run down and overall lack of any organization whatsoever and get right to the, "they assured my charges had been reversed and everything was straightened out" when in fact they weren't. And when I called to discuss, I was told they didn't have a manager on duty and Amaris hung up on me. If this is a Hilton honor, I can't wait to see how they treat non "honored" guests.