Joe Rafferty

Review of Galgorm Resort and Spa

I recently stayed in the Galgorm for the first tim...

I recently stayed in the Galgorm for the first time recently, after staying in a number similarly priced and marketed hotels/spas (international and local). The place gets a fantastic reputation and I'm not sure why, perhaps due to spa visitors. The spa was very good and offered a wide range of experiences. However, the hotel itself was substandard. The staff were ineffective - be prepared to wait for a lot of things. There are many examples but the two most galling are waiting for 30 minutes to be served by staff after being seated in a restaurant - then getting the accompanying drinks after the mains are almost finished. Sitting in the gin library and subsequently river room for 40+ minutes for service - the place was nearly empty at the time. Also, The rooms were extremely noisy - you can hear other patrons in the hall and the guard dogs (I assume as the place has large grounds) barking all night long!! I would never return to this hotel, there are far better options a short drive away. However, I would return to the spa as a day visitor - the spa is the only reason that this is not a 1 star review. Horrific hotel and restaurants.