We initially came in to grab a coffee and book tic...

We initially came in to grab a coffee and book tickets for the Glow Worms/Black Water Rafting. Unfortunately, we weren't greeted upon entering in a fairly vacant lobby. We proceeded to the coffee shop inside which only gave us an unfavourable experience. The barista was serving another couple, and as the gentleman asked for the sugars in his coffee, she snapped back "well how many do you want?"
Giving her the benefit of the doubt that she was just having a bad day, my partner ordered coffee for us to go. To our dismay, she was not friendly nor did she get our order right. Inside of making a fuss, we decided to take our business elsewhere. We went just down the road to Waitomo Adventure Centre where we were valued upon walking in and had the BEST Black Water rafting trip/guide.

My suggestion is to work on your customer service all across the board. Simple interactions are enough to lose business.