J

We drove 7 hours to stay at niagra falls and chose...

We drove 7 hours to stay at niagra falls and chose to stay here. When we got to check in we learned that they sold our reservation and were all sold out. Normally a manager would try and take care of this situation promptly. Instead they made us wait over 2 hours to try and rectify the situation. They kept telling us 15 minutes and an hour would go by before we had to go back to the desk and ask what was going on. Very pr service and not a care that they did this to us. Never again will I stay at a mariott and I will advise all of my buisness partners the same. Horrible experience.

Comments:

No comments