Joanna Perschall

Review of Securus Technologies

Keeping having on my prepaid account where when my...

Keeping having on my prepaid account where when my husband calls he can't hear me at all so he hangs up and calls right back. They gave me back my $3.35 last week when it happened. But this evening when it happened, i called customer service and they charged me the $3.35 for the call he couldn't hear me, i asked to speak to a supervisor and they didn't let me. I have kept money on account since March and have spent alot of money with this company and they want to be petty over $3.35, when that cut into the money for my last phone call, so now i can't accept my husband call in the morning. With as much money as your company has made off me from March 2017 till today, your company should have no problem giving me my $3.35 for that call. How dumb are they ? Why would i accept call from my husband and him hang up in less then a minute ? Only reason is cause your phone system keeps messing up so he can't hear me. Now your company wants to take extra money from me for every call I accept where my husband can't hear me. You ate very petty company.