J

I called and confirmed with sales rep. by email, o...

I called and confirmed with sales rep. by email, over phone and with text message that car is still available and set up appointment.
I provided my personal information while I was there, signed papers and waited around 2 hours to know that someone else already put deposit for this car in the morning (I was there in the afternoon).
As of now car is still listed on their web site (Stock#: A46464), after 24 hours of presumed deposit.
Sales rep. asked me if I want to buy another car instead. It seems to me it's bait and switch or they don't want to sell car to customers who wants to pay cash.
While I was waiting there I saw another customer was upset and angry with the same sales rep. because he was pushing to buy some kind of product/service that customer didn't want to buy. Later, I saw a manager came by and try to convince the customer and explaining why he needs to buy these add nos that customer didn't like to buy and customer just got more angry saying "I just want to buy car, not your xxxx" and stepped out of the door without buying the vehicle, customer was loud before he leave.
I think they advertise car with low price and sell costly loan and expensive extended warranty to customer and I was not interested either of these, I wanted to pay cash and didn't want to buy extended warranty.
Please inform your customer ahead that you won't sell car for cash or won't sell car if customer don't want to buy your other product like extended warranty.

Comments:

No comments