Tammy Collins

Review of ANA Hotel Sydney

For a hotel paying premium rates in the middle of ...

For a hotel paying premium rates in the middle of Sydney, your reception staff need training in both customer service and to also improve their English when dealing with clients over the phone.

While my experience at the hotel was nice enough (except basic black tea bags are not a standard in the rooms), when I handed my card in at check-in it wasn't handed back.

I am now on hold for the third time today as each time I have phoned I have been told they will check for the card and phone back. No-one has yet called back five hours later.

I have now been on hold for 10 minutes and one woman accidentally took the call off hold and said "oh you found it" and I have now been put back on hold.

Eleven minutes and counting.