M

MattBankier

4 years ago

Shame I had to give these cowboys 1 star!

Shame I had to give these cowboys 1 star!

Originally I ordered 2 new driveshafts and they only sent me out the 1. 4 days later and after a few phone calls the 2nd driveshaft arrived.

Had the driveshafts fitted only to be greeted by knocking and banging that sounded like my gearbox was going to fall out.

Went back into the garage who diagnosed it as the driveshafts, I had them fit new cv boots to my original driveshafts that had covered 125k and had them re fitted. All sorted no banging or clunking.

I then called J&R explaining that I wasn't happy with their parts and that I wanted a refund, only to be told because it's been over 14days since original purchase date, all they can do is replace them.

So my option was to send my driveshafts back to them at my own cost which wouldn't be refunded and they would send me out another two driveshafts that are no doubt not fit for purpose.

Warranty isn't worth the paper it's written on, part quality is crap and their customer service is dreadful. Everyone I spoke to was rude and ignorant, and I was informed the issues I had must of been my mechanics fault as he must of fitted the shaft incorrectly.

Never again, lesson learnt. Avoid at all costs!

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