Amber Young

Review of Kingsmill Resort & Spa and Kin...

THE ABSOLUTE WORST CUSTOMER SERVICE EVER..DO NOT G...

THE ABSOLUTE WORST CUSTOMER SERVICE EVER..DO NOT GO HERE ESPECIALLY IF YOU HAVE TO CANCEL BECAUSE YOUR FATHER IS IN THE HOSPITAL. There are a ton of other golf courses in Williamsburg and I highly suggest you golf elsewhere.. called the day before to make a reservation and called to cancel that same day, was not told about the cancellation fee and had to cancel because my father is in the hospital. They would not refund or cancel our reservation at all! I have never received such awful customer service in my entire life. Katrina, the woman even accused me of lying about his hospitalization and said the only way they would cancel is if we drive 3 hours to provide documentation of his hospitalization. DO NOT GO HERE, THEY DONT CARE ABOUT CUSTOMER SERVICE OR PROVIDING GUEST EXPERIENCE. OUR FAMILY AND FRIENDS WILL NEVER GO HERE AGAIN AND I WILL NEVER SUGGEST KINGSMILL TO ANYONE.