L LH

Review of PetSmart SSG

My dog Charlie was dropped @ Poughkeepsie,NY PetSm...

My dog Charlie was dropped @ Poughkeepsie,NY PetSmart 3 yrs ago during grooming. He had to stay at the vets because his back was hurt pretty badly. We live in Maine now. Picked him up from being groomed yesterday afternoon - same groomer as we used 6wks ago (who had done a great job!). He has a "gash" on his lower lip! No one said anything to me about it! Had him at the vet this am and infection is already starting so he's now on prednisone and antibiotics. The assistant manager paid the vet bill but was initially saying they would not reimburse the grooming fees. This BANGOR,Maine store is apparently very disorganized or something.......... last time I was billed for a bandana that I did not ask for and now this. Needless to say he will not go there for grooming again but I want to see something changed. Maybe two way mirrors so WE can watch the grooming without the pet seeing us? That would be a start. I am livid! this is Charlie and the red that looks like his tongue is his injured lower lip.- it is not showing the photos I posted! Nice................ I called corporate, btw, and can not get a human.