Nn Bonilla

Review of SouthwestRe

I requested a cancellation weeks ago due to the po...

I requested a cancellation weeks ago due to the poor service received from this company. I am still with out a vehicle (months later that I bought just over a year ago) and even more in debt due to your inspector saying the southwest re company would not cover the engine because of a head gasket that caused the issues to begin with. I had to wait 2 weeks to get southwest re to even speak with my mechanic and then on top of that wait 1 week to get an inspector out who looked at the car and said denied. This has been the worst experience ever with a 3rd party warranty. The lack of communication amongst the team I was speaking with was incredibly unprofessional. My car was tore down with the understanding they would cover the issues due to the head gasket causing deeper issues. I am now having to figure out how to pay for an engine, head gasket and break down time. This company has sent me in hoops now just to get my warranty canceled and after completing what they requested they have responded with the same request that have been done weeks ago. DO NOT USE THEM!