Worst Customer Experience

Worst Customer Experience
It s like they don t even want to sell their cars.

Let s start with the website
1. The website itself has almost a different number on every page you look at. I counted 5 different numbers to contact them. Then found the correct number for the lehi location on google.
2. They have this chat/text feature that connects you with a third party chat company that can t really do anything for you but tell you what the site says.
Ex: I asked if they had a couple vehicles available and all they said was i see them on the site inventory but to confirm i will have a sales rep contact you. Then they proceed to ask you for the info you already filled out when opening the chat.



Now here is my experience two days ago i used the following features to get someone to call me.
1. Chat multiple times
2. Text feature
3. Schedule a test drive
4. Contact form
5. I even filled out a finance application
Not even one call

***Some of this is lindon location only, however with the site and communication i do not recommend a company like this***

After waiting most of the day since i was working to get a call. I decided to try calling one of the numbers on the site to get ahold of the Lindon location and no answer. At this point I just decided to give it until the next day.

So next day I googled the number and called and finally got a sales rep. Told him i wanted to come today to test drive the car.. so i arrive at the shop and everyone was siting in the waiting room apparently bored af. So i take the vehicle for a test drive and i already know i want it because I ve been car shopping for weeks. So we come back to the dealership and go in to talk about financing. We can t do anything because the banks are now closed. So he tells me he will call me first thing in the morning after he hears back from the bank. So now we are on day three of trying to buy a car.. it gets to noon and i still haven t heard from him so i call him to see what the status is.. he tells me he will call me right back.. about 15 min later he asks if i have my last two paystubs and i say yes i can email them to you. And ask if they need the full social on them or not..almost 2hrs goes by and no response so i just email them anyways. And still not a response after another hour. So i finally responded asking if i needed to come in he says no I m waiting on the bank. By this time it s 3 in the afternoon... 5 runs around and he tells me an offer i then send a response and I m still waiting from hearing back from him.

Not only are their cars salvaged titles but theirs salesmen must be too.

Wanted to add an update to this: Its been over a week and a half and still no response ( i mean even if their was I wouldn't move forward anyways )