Awful awful place- avoid!

Awful awful place- avoid!

For a private members club, you expect good service. Instead, in Library, you will wait longer than any busy Soho bar, try to order food or drinks that are all out of stock, ask for a drinks menu to be told no and have a guest relations manager completely ignore you.
Couple that with disgusting toilets, cold food (when you can get it), poor communication and every week new staff and you ve a recipe for disaster.
Leila in particular is dismissive and rude, as well as the French receptionist who should learn the English word for smile . Totally dismissive attitude to customers.
It s a good thing they have books, because the WiFi / 3G is non-existent.