I am not going to rate the company (I have only be...

I am not going to rate the company (I have only been able to post this by giving one star) but I would like to highlight the fact that our Customer Care contact - Trisha Ollivierre - is a super star. We had a significant challenge with one of the contractors used by the developer and until Trisha came along nothing was resolved. Trisha made it her sole responsibility to drag the contractors kicking and screaming to site and stayed with them (as I had to go to work) ensuring that they did the job properly. She also waited on site for me to return and explained what they had done to make sure I was happy. I cannot speak highly enough of Trisha. Shame about the company overall. Thanks Trisha!