Colleen Busboom

Review of Sheraton Lisle Hotel

My stay at the Wyndham in Lisle, IL was the most d...

My stay at the Wyndham in Lisle, IL was the most disappointing experience that I have ever had with a hotel. My sister and I stayed there for a training that she had with her company. When we walked into the facility, it seemed very nice. The lobby is very clean and well kept - unfortunately that is where it ended. Our room was on the fifth floor. When we exited the elevator, the smell of urine was very apparent - very similar in fact to that of a poorly maintained nursing home. Our room was decent, but not what you would expect from a Wyndham as I have stayed in them before. The beds were "springy" and worn out, and all four feather pillows were in desperate need of being replaced. As soon as you laid on them, you immediately sunk to the bottom and the sides rose up around your ears. I sleep on feather pillows at home, and I know that this is what happens when it is time to replace your pillows. The WIFI did not work on my tablet, laptop or cell phone despite numerous attempts. The shower head in the bathroom was very low, although the pressure was okay. I'm 6'0" tall, and while I realize that is substantially taller than the average female, it is my no means a height that is unfamiliar to many (particularly males). I practically had to do a squat in order to get my hair under the shower head.

After getting settled in, my sister and I asked if there was a continental breakfast as we were staying there for a business function. On most business trips, there is a breakfast provided at the expense of the company. They informed us that there was and it was located in the lobby. The next morning when we stopped down to the breakfast buffet, we asked if that was where the continental breakfast was served. The man's response was "We DO NOT serve continental breakfast at this hotel. But if you would like to PAY for your meal, here is the menu." He plopped it down in front of us and walked away. I realize many hotels do not serve "free" breakfast, that is why we specifically asked the night before. We had no problem paying for our meal, but could have used it without the side of attitude it was served with. After breakfast, we went back upstairs to our room, only to find that they had already shut our keys off. It wasn't even 8:30am at this point. All of our belongings were still inside as we had not yet checked out of the hotel. We had to go back to the front desk and have them reactivate keys. We asked why they were turned off in the first place and the response was "well, we gave you the bill." Yes, they did leave the bill by the door while we were sleeping, but we gave no indication that we were prepared to check out. Again, we were treated as though we were in the wrong.

The overall experience in this hotel was poor to say the least. We paid Wyndham prices for a Motel 6 experience. We have also shared this information with both of our companies and they will no longer be using this location for meetings and trainings as it is a poor representation for them as well. They need a serious renovation - both on service and the facility.