Brent Benning

Review of Icon Health and Fitness

Purchased a Nordic Track bike. Shortly after the ...

Purchased a Nordic Track bike. Shortly after the return period the bike started having issues connecting to wifi (no other devices were having issues). The pedals stick at random locations making the bike awkward to ride and cannot be riden in an out of the saddle form. The resistance changed one day, along with how it calculates distance from RPM's and resistance. Called customer service, was asked to email pictures, never heard from that representative again. Called again, next representative promised me a refund, was told the next day by billing and returns that I would not get the refund. Called the girls manager who said I needed to have service out, did this, service admitted and noted that the machine will not function as intended. By the time service came twice and couldn't fix it, I went to BBB and requested audio of the phone conversation but they said it had been too long and they no longer have the recording since I was trying to work with them. They will not provide me a functioning bike or refund so I have a $1500 piece of junk in my basement. Do not buy any Nordic Track product, they do not stand behind their products.