The only positive: The gym uses state-of-the-art e...

The only positive: The gym uses state-of-the-art equipment, has plenty of fresh towels and water.

The pool is separated from the lobby by large glass windows, and felt like an exhibition for incoming/outgoing guests. Maintenance may have been overwhelmed / understaffed. The shower flooded due to a clog in the tub. Maintenance came and fixed it, pulling a large amount of hair from the drain (my wife wisely decided not to take a bath). Then later, the shower head started to have a leak, which ran through the night and remained unfixed. The phone had a continuous loud buzzing static sound that drowned out the conversation when calling room service, housekeeping, concierge, etc.