This company says they want you to be well but if ...

This company says they want you to be well but if you are not the "ideal" body mass index or waist size - even though you are healthy and the doctor has no concerns - you are cheated out of the $55 credit per month. So essentially since I found out this year I qualify for an exception to this BMI Requirement after the "appeal" Deadline (Which was out of my control) , I do not qualify because I did not file "some kind" of appeal before May 17. Therefore, they now don't have to credit me $55/month for 12 months = $660.00. Where does this make sense? They lean on policy every time and do not really care about the actual customer which is what they should be working for and care about.