mike guyott

Review of Gale Toyota

One star is 100% accurate.

One star is 100% accurate.

First off I'm not shy about saying I had a trade in. But being asked how much I owe before they even look at it is a big problem. And when I asked why that matters "it just does, it makes a differance". No it doesn't just please tell me how much my car is worth to you. I can then decide if I want to continue on with a purchase. Then say "so this is how it's going to go".

Second "what do you want your monthly payments to be". I'm sorry but I just want to know what I'm paying for the vehicle NOT how much it is going to cost me monthly. That can be determined based on terms in financing.

Ok now we can get into why I gave one star. After negotiating the trade in and purchase price, which I agreed with we get into financing. It's the Friday before memorial day and after 5pm so when I was told the couldn't do anything financially till Tuesday after the holiday I understood. They had put a 5.9 interest rate on the paperwork as "worst case" and on Tuesday we could get a better rate. Well Tuesday came and low and behold 5.9 was the best they could offer. I had left a deposit so I said I would do my own financing with a local bank. They agreed, on Thursday my bank requested all the paperwork. It was sent on Friday in such poor quality the bank had to request it again. The second time it was sent with missing information, the sale price and sales tax were left off?, finally attempt 3 it was ok. The problem was it took so long to do this it was now Saturday.. on Saturday I got a call. My bank was closed but they were able to get me a great new rate. The same 3.75 my bank offered me. I said no thanks i was all set, and I stuck with my bank. So 8 days after I left a deposit they found a great rate that my bank already offered me.

So I waited till Monday for my bank, I finished the loan and brought a check to by my vehicle.
Oh and I forgot they lied my bank was open Saturday to finish the loan. Finally 12 days after leaving a deposit I was driving away! It doesn't end there. After signing all the paperwork i asked if they could mail me my registration so i didn't have to make the 45 minute drive back, they agreed that was ok.

On Wednesday i asked if my registration was in, which i was told it was my sales day off so i would have to wait and find out. Thursday i was told it was done and going in the mail. Waited Friday and Saturday and i didn't get it. I asked Monday where it was with the explanation that they were to busy to put it in the mail, and if I wanted i could go pick it up. On week after driving away i still had no registration in my vehicle. I now am left with one day to get a inspection sticker by mass law.

Now why they get one star. After calling the manager and letting him know of my disappointment, he did have my salesperson drive my registration to me and my work. So 19 days after leaving a deposit I finally had a vehicle with a loan and a registration to go with it.
So thanks gale Toyota for driving me my registration, you do deserve one star.