We used Exovations at another home and had a great...

We used Exovations at another home and had a great experience so they had an inside track on the work we needed on our current house (new windows and gutters). Pricing was comparable or better than other quotes so it was pretty easy to choose them.

The issues I had were post-contract signing. 50% was due once we signed the contract in late September. That wasn t a huge deal but then the project manager walkthrough didn t happen until late October, at which time we were told work wouldn t start until early December. I know COVID has messed with everything but holding several thousand dollars for 2-3 months before work started was pretty ridiculous. Note to self: in the future, don t pay a dime until an estimated start date is given.

Here s where things went south for me. In the initial quote, there was one piece of fascia quoted due to some rot behind a gutter with the expectation set that more may be needed which was perfectly realistic. The project got delayed until mid-December because the windows were delayed again. I asked if we could have the gutters start on time since they weren t dependent on the windows. That didn t happen and then, lo and behold, every bit of fascia had to be replaced to the tune of another $4k. So instead of discovering this earlier in the month, it put the whole project in jeopardy of not being done before Christmas. For my troubles, I got a whopping $400 knocked off the fascia.

Long story short, I m going to have a real hard time recommending Exovations going forward. The final product is fine but the communication was lackluster (even the contractors couldn t reach the project manager at one point for an entire day and were asking ME what to do). The delays also really irritated me, especially when some of it could have been avoided by starting the gutters on time.