Horrible experience here! Looks beautiful but the...

Horrible experience here! Looks beautiful but their customer service needs serious work. This is supposed to be a non-smoking hotel but the guests were smoking like a chimney and the smoke was coming to my room through the vents. My complaints did nothing and when asked about my experience, I told them again why it was not great and the customer rep offered me disgusting coffee to make the situation better. I mean seriously coffee? I won't be back!