Kim Pfanstiel

Review of Rouse Chamberlin Homes

We are very disappointed in the quality of home th...

We are very disappointed in the quality of home that we received from Rouse Chamberlin as there have been several issues that have arose over the years.
- There was no insulation installed above the family room.
- The air conditioning coil housing was installed backwards.
- The sump pump crock was filled with debris from building and never cleaned causing our sump pump to clog and flood.
- The sump pump motor was not sufficient enough to handle the volume of water rising up from the ground resulting in our basement flooding several times.
- The sump pump was installed on the wrong side of the grade of the outside of the house.
- There are several bowed walls on the inside of the house.
- Too many nail and screw pops to count.
- A window was installed in the master bedroom that did not match any of the windows in the rest of the house.
- The grading of the entire property was done poorly and all the topsoil was stripped from the lawn.

But the biggest disappointment was when we realized that the HVAC system installed in our home is too large for the size of our home. We contacted Rouse Chamberlin right away to correct their mistake and they told us to fix it ourselves.

We expected when purchasing from their company a quality home, or when problems do arise, their support in getting them fixed. Their lack of support regarding our HVAC issue has confirmed what the reviews online say about the company. They were great during the buying process but once the check is cashed they forget who you are.