My partner had a heart problem, I called to their ...

My partner had a heart problem, I called to their heart department and it went straight to voicemail, so I left them with my contact info as requested. After a few days of no reply, I decided to send an email to BC's Women asking if they could let the heart department know my situation, but they said that the ONLY way to contact them is thru the phone. So I called them one more time, and again it went straight to the voicemail, and I again left my contact info. Now, its been almost 2 weeks and still no call back! Her health could have gotten a lot worse in those 2 weeks! Really disappointed!