I've never written a movement in my life, but that...

I've never written a movement in my life, but that did not work at all, I read all the reviews before, but still thought you could give them a shot. I just had a specific visa question that I could not answer on the website but the lady on the phone was totally incompetent and said from the beginning she could not help me without hearing the question, then she said annoyed all the time she posted on the website and repeated this over and over again. I have not experienced anything like that! An impudence!