Branch to close. It took 22 days to deliver a gift...

Branch to close. It took 22 days to deliver a gift to the nearby province. The excuse was an incomplete address, when it was a country resort and it would be enough to pick up the phone and ask for directions. After several reminders and the suggestion to call the recipient, the package arrived at its destination, at the hands of a courier who knows the address very well. I gather that they did not want to make the effort to unload the cumbersome package