So I went there for the first time the other day a...

So I went there for the first time the other day and I ordered a chicken wing dinner,so I got my food and left I didn't even look at it before I left but the wings taste tough,the macaroni was mushy,hopefully if I go back it will be better.i still haven't received a response from anyone ----when I can go get my food(I've reached out several times)