Raphael Schwartz

Review of Tom Ford Beauty

Went shopping there with a client, spent over 4K i...

Went shopping there with a client, spent over 4K in about 20min. (Which is a decent sale). Not one person assisted us. They were all on their phones and made it seem like we were annoying them by asking for help. This store by far is the most snobby and arrogant of them all! Just horrible! The ppl working there think they are part of the 1% and treat you as if you can't afford anything when they are the ones working on minimum wage wearing "borrowed" Tom Ford clothes. I've worn and shopped Designer brands all my life but this experience was just the worst. I've never felt so unappreciated as a consumer. Serious attitude those staff members have except for the pretty blonde receptionist by the entrance. She felt bad when I expressed my dissatisfaction with her colleagues. I'm officially turned off by the brand, MR. FORD himself has serious attitude and I believe it starts from the top and trickles down to the employees. Will never step foot in that store again to deposit a penny and will think twice now before purchasing TOM FORD anywhere else. wish I can return everything we bought but they don't accept refunds.