I don't know about the environment inside Zynga bu...

I don't know about the environment inside Zynga but playing through the games, I found, it is now losing its global footprint because of the Support teams, i call them non-supportive teams after 4 to 5 years' of bad experiences. I even emailed to its boss Mark Pincus but never got a reply, thats actually the problem. They don't generally respond, rather hide under the carpets, having no solutions to the issues faced by the players. They developed good games but could not develop as much good support teams to help players globally. Teams are getting their perk/previlleges so why would they be concerned about player issues. The senior officials never oversee their teams to get involved in demanding cases. It may be a huge organisation for perks/previlleges but is ground-zero in effective work force or support to the players who keep crying all over their Forums without even a response, quite shameful!