Lauren Cardona

Review of Courtesy Chrysler Jeep Casselb...

I want to start by saying that my husband and I ha...

I want to start by saying that my husband and I had a great buying experience from our previous dealer in Orlando. Love both of our cars and had an over all great experience including their service department.
We recently moved to the area and I scheduled a service appointment at "Courtesy Chrysler" for my wrangler (which I purchased brand new) because of a broken piece on the center console and also an oil change. Dropped off the vehicle at 830 am. I called the dealer at around 2pm for an update and they literally transferred me 3 times and nobody could locate my vehicle. Did not get an update. I received a phone call at around 4:45 telling me that they would have to order the peice for the center console. I was told to give them about 30 minutes for the oil change. So basically I was without a car for a full work day only to find out I would have to come back again and drop off the car, which makes this difficult as my husband and I both work and I have two small children. Get to the dealer to pick up the car and was told there was damage to one of the wheel studs. It was stripped and they could not place it. They said it was the previous dealer when they placed the bolt back from the last tire rotation (which we had never had) we explained this to the service advisor and the manager. It must've been like this from inventory since we had never serviced the tires on our vehicle. Manager proceeded to tell us we had to cover the damage because of normal wear and tear and if we had done the tire rotation when needed they would have caught the problem.
(which was NOT a result of wear and tear) whether it came from factory or it was damaged by the previous service department it would have been a cost that they should covered since it was not anything we could have caused. After a long agonizing back and forth between my husband and the manager Shay Perish, Shay told my husband that he would cover the expense if he left him "10s" on his customer service survey then proceeded to tell him that he needs to change his "attitude". We purchased two vehicles from chrysler because we loved their service and this was a very disappointing visit. Later after leaving the dealer we opened the hood to fill the wiper fluid and noticed they never even put back the oil cap they just set it randomly on the motor. I'm surprised it didn't melt or cause other problems. The service tech that took care of our vehicle was Leon Allen. Needless to say we will not be coming back to this dealer, much rather make the long trip to another dealer than be shamed and accused of not taking better care of our vehicle due to an oversight at the factory or damage at the hands of their very own technicians.