The service deptarmant was aweful! Went in with a ...

The service deptarmant was aweful! Went in with a problem with my brakes on my 2018 charger. The pedal was spongy and sank to the floor when attempted to stop. Obviously the car did not stop in a timely manner. The contact person was nice enough but clearly did not have a background in auto mechanics. First they had a (possibly lowest level employee) drive my car and said it drove fine. When the contact person called me to advise my car was fine I asked what diagnostic test were performed. They informed me that the car runner test drove it. After I explained it was with the braking not the driving and asked that an actual diagnostic test be performed the contact person said he would give it to his shop forman . The shop forman then test drove it and said it seemed fine. I again asked that a proper diagnostic pressure test be performed on the brakes. I was then called and informed that the forman drove the car once again and said it was fine. The contact person said there was no such thing as a pressure test for brakes and that test driving was the only diagnostic test they would perform. After a quick google search I found a large array of pressure gauges that would attach to the brakes and measure the output. They were found on every site from auto parts stores to amazon. I have been driving my car for 8 months and suddenly noticed a drastic drop off of braking performance which lead me to feel unsafe in it. The service department had my car for a week, drove it 3 times around their parking lot and said it was fine. I wouldn t take a car for free from these people. The laziness and lack of work ethic in the service dept no doubt translates to every other aspec of that dealership. I advised you to steer clear and go elsewhere.