We have stayed at the Vista before and had such a ...

We have stayed at the Vista before and had such a wonderful experience. So we decided to book our stay again at the Vista this year. However this experience was not very pleasant. I am very unhappy with how the staff handled our situation. When I called to book the room, I asked if the indoor pool was open, since we were booking same day as our check in. I was told yes that the indoor pool was open and would be till midnight. So the family and I checked in, went to our room and the kids immediately wanted to go to the pool. So the family headed to the pool to find out that it was closed. It had been for quite some time, so it was no unexpected incident that occurred just a bit ago. When we asked about getting some sort of refund, we were told we could check out and not be charged. Well, I hope if we check out and leave that we wouldn't be charged since we didn't stay. There was no I'm sorry, no offer of a discount since we paid 303.00 a night. As much as we paid, there should have been some offer as to a discount or something. No empathy from the staff at all. So we packed up the kids and left. I will never stay at the Vista again b/c of this. It's not the whole fact the pool was not working, but how the staff treated us. One, we asked before we booked and were told one thing and when we went to the pool it was closed. No one told us even when we checked in. I felt lied too. I felt like they were hoping we would over look the fact. We were able to go down the street and find a hotel with an indoor pool that worked and were welcomed with open arms. They even told us sorry that we had that experience, and they don't even work at the Vista!!