I'm not kidding when I say the staff at the W Aust...

I'm not kidding when I say the staff at the W Austin were the nicest, most helpful, most accommodating people of any hotel I've ever stayed in... The room was so clean and SO nice (beds are A++).... the ONLY complaint I would have is the spa isn't ,or wasn't for the weekend I stayed, attended to often enough. There were dirty glasses everywhere , no hot water for tea and by the time I went to shower no razors left etc.. but aside from that , this was the best hotel experience I've had in a long time and plan to make the W my preferred hotel in any city.