I'm in firm agreement with the majority of posts o...

I'm in firm agreement with the majority of posts on here regarding the service department. I recently had my Ford Explorer serviced here and it was one of the worst service experiences I've ever had with any of my vehicles. I will spare the details of my case but from high level there is a serious lack of personal care. There are numerous service "technicians" that take take in such a high volume of cars that it is impossible for them to provide any personalized client consideration. There is a serious lack of ownership on the part of the technicians which I feel translates upstream to a serious lack of leadership from the management team. The operation run is clearly set up for revenue with disregard to their reputation. A classic example of a dealership too large for its own good.

I also own a Lincoln vehicle and will be in the market for a new Ford manufactured vehicle soon. I would never buy a vehicle from this dealership, nor will I ever step foot on the property again for any type of service. They have lost 100% of business from me.