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Lindsey Gannaway

3 years ago

Friendly reception. Spacious room, but it smelled...

Friendly reception. Spacious room, but it smelled of smoke. There are several things that have been changed (I assume because of coronavirus) that should be shared up front before booking. There is no duvet on the bed, just sheets and an empty duvet cover, and no blankets in the room. The normally well stocked mini bar is no longer and only room service is available. There was no mention of these changes during booking or check in, nor was there any other mention of cleaning procedures underway to slow the spread of the virus - which I expected to hear, but it was not mentioned at all. Disappointing experience for a W hotel.

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