RedGlitterFun

Review of Jefferson Health Systems

I'm stuck with jury duty and need to reschedule a ...

I'm stuck with jury duty and need to reschedule a doctor's appointment. Should be simple, right?

Long story short, the number to make or change appointments for my doctor's office isn't working properly. The call drops after a few minutes on hold no matter how often I try. I call Jefferson's main number. No one listens to a word I say. They just insist I tell them the department I'm trying to reach and they immediately transfer me over to the line that I'm calling about. The line that I just told them doesn't work. This happens several times. I was even hung up on a couple of times.

These calls are supposedly recorded. Is no one monitoring them? I wasn't rude or speaking in an incomprehensible language. Talking to a fully automated system would have been less frustrating than this.

I love the doctors I have at Jefferson, but I need to be able to reach their office staff. This just makes me want to switch over to a different hospital system. Ugh.