Grainne O'Hagan Review of Grady Joinery
So disappointed with this company. I rang almost t...
So disappointed with this company. I rang almost three weeks ago looking for an approximate price for a back door. The lady insisted on taking all my details, name, address, email address and phone number to put me on the "System". She then told me somebody would ring me back with a price. By that evening I had heard nothing back so rang again and left a message on the answering machine requesting a call back. I rang again the following Tuesday as nobody bothered to ring me. The lady on the other end of the phone took my name and number again and said somebody "Might" ring me that week if they had time. I pointed out that i was only looking for a price on a standard size back door! How much "time" is needed to look up a price and ring a potential client back?Needless to say I am still waiting for someone to call back with a price. Their main competitor in this area rang me back the same day with a quote over the phone. If Grady Joinery treat potential customers this badly I would think twice before buying anything from them as customer care and courtesy does not seem to be high on their priority list. I had to click on a star rating in order to be allowed post this, but I give them no stars whatsoever.
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