I've been meaning to update my review for a little...

I've been meaning to update my review for a little while now. Unbelievable how dishonest they were. DON'T SELL YOUR CAR HERE!

First off, 12/20/19: I sold my car to Autonation Toyota Cerritos about a week ago. I was given an online purchase price and was told that was the minimum I would receive but first they would have to do an inspection on my car. Makes complete sense. After the inspection, I was told I would be deducted $500 due to a potential odometer rollback. I said okay and assumed it was the previous dealership s issue and I would take it up with them. When looking at the most recent CarFax, it does not show that there is a rollback. I am very confused as to why it was on there one day and the next it s not. I called Autonation to ask and the person I spoke with on the phone had no clue why the CarFax would have it one day and it be taken off the next because it s not something you can just take off. He also said Autonation can t sell a car with a rolled back odometer on their lot so why would they buy it from me knowing there was a potential roll back? And if there was no roll back, why would you deduct the $500? Apparently there is no rollback because they are currently selling it on their Cerritos Toyota lot. So again, why take $500 from me? Maybe the deduction was warranted, but how would I know because I emailed Edwin, the person I sold my car to, THREE times and never heard back. When he didn t email me back explaining, it just makes him seem shady or like he doesn t care because he already has my car and that s awful customer service. I don t recommend visiting or purchasing your car from Autonation Toyota Cerritos.

Then.. If I was given a legit reason why the $500 was deducted, this issue would be resolved. My mother went in to Autonation Toyota Cerritos so she could talk to someone in person. Their reason for deducting $500 was because they had to contact the DMV. That doesn t seem right, $500 for contacting the DMV?! Okay she goes along with it, she then asks for proof like a receipt or some type of record. The person tells her that he isn t allowed to show her proof. Again... WHAT?! IT WAS MY CAR. How are you not allowed to show me proof of why $500 was deducted?! Then he goes on to say that there was no rollback, which makes no sense again because why would you deduct money if there is no rollback? He had no REAL answer and was just saying anything to get my mom to leave. I m assuming there is no proof and it was just a way for them to scam $500 from me.

Finally, 1/8/20 - Just talked to Solono and now I m getting a completely different story! Now I m being told that it s CarFax that they had to contact, not the DMV. Keep in mind I sold my car about a month ago and the odometer rollback has been taken off for weeks. Why can t they get their story straight. He never mentioned the DMV once in the call. And he also mentioned there was an imperfection on my door that was never mentioned in the inspection. They are doing obviously just fishing for any excuse to shut us up. NEVER EVER DEALING WITH AUTONATION AGAIN!