First time staying with this company on vacation a...

First time staying with this company on vacation and will not return. We stayed at a villa which was not too bad. Things just were not as clean as I thought should be, both toilets had a loose seat or moved when sitting down, one bathtub had dirt in it, trash under couch, mold in one bathroom. Our fridge started acting up and they said they would be back to fix it but never did, which resulted in some of our food going bad. Then there is the damage deposit which I was told would not be charged but did. Customer service would have probably been great if we didnt have to call about any issues. I had thought we'd get past for the resorts beach access (a friend stayed at a vila and got one) but was told we wouldn't get one. Could have been worse but definitely have had better experiences elsewhere.