Stephen Whiting

Review of The Saint Paul Hotel

Hotel tried to (very incorrectly) charge us a $250...

Hotel tried to (very incorrectly) charge us a $250 room smoking fee based on ashes found on a room service tray in the hallway and a "smell of smoke" in our room. We didn't find out until we got our bill 2 days later. Since my wife, myself nor our 3 y/o weren't smoking cigars over breakfast prior to a day at the zoo (or any other time in our lives) I tried to resolve the issue with the front desk they informed me of the detailed forensics evidence against us and if we wanted to argue about it we could wait until 10 AM when a manager would be available. After a minor emotional event a manager removed the charge, without any apology to my wife or myself (in fact the tone the entire time was that they didn't believe us). Completely unacceptable, if a 5 star hotel is going to accuse my little family of smoking cigars and charge us a night's stay over it they should have talked to us. Extremely dissapointing, completely ruined an otherwise nice visit.