I showed up to the hotel and was told I had to pay...

I showed up to the hotel and was told I had to pay $30/day in service fees. Since I booked with Expedia, I had no knowledge of this so be aware prior to booking.

Once I checked in, I got a notification on my phone that my card had been charged $150. They took my card at check in for incidentals, but nobody told me I had to pay a $150 security deposit. I checked out today, and learned I won t get the money back for 3-5 business days, so it s putting a hold on all of my Christmas shopping seeing that it s $250 in expenses I didn t account for prior to the trip. As you all know, NYC is expensive enough without the hidden costs.

The pictures of the rooms online are all the executive floor too, so anything nice and up to date you see isn t what your experience will consist of. Otherwise, the location was fantastic, so that s why I awarded it two stars.