Fabian Jimenez

Review of Sitel N.V.

DO NOT APPLY TO THIS COMPANY. They are unprofessio...

DO NOT APPLY TO THIS COMPANY. They are unprofessional, unorganized and are a pathetic excuse for a Call Center. The break room feels more like a prison cafeteria. The parking is absolutely atrocious with hundreds of spots reserved to their pathetic management. They give promotions to a favorited few. The floor support only provides services to the females they wish to bed. If you put in your hard work you are guaranteed to receive nothing unless you are as mentioned above. Costco is a great company to work for however Sitel is a terrible employer. I am disappointed in Costco for choosing such a terrible company to represent them. Here s an example of there incompetence. I was accused of using my phone on the production floor. With no evidence presented I was walked out and told I would be suspended until I was notified of the outcome within 72 hours of my suspension. Interestingly enough I was fired right before a new pay period had begun (as if they didn t plan my termination). For an entire week i was told nothing and was not contacted by anybody. I went down to the site to get some answers and was shrugged off and given the excuse that Our HR Department hasn t come up with a decision yet. Mind you when I spoke to their pathetic waste of existence HR. I was told the manager who had not contacted me and gave me the useless update was supposed to be the one to tell me of my termination. After this a week went by again and many phone calls to there not surprisingly useless Shared Service department. I decided to go in and explain once more I have yet to be contacted. The front desk receptionist whom guess what? Was also useless gave me the excuse that the HR Receptionist is the one who handles employee relations. After receiving her contact email and providing my contact info. I finally was reached out to and told by this pathetic and useless receptionist stated she contacted my coach to contact me and asked if I had been contacted. I REPEATED MYSELF ONCE MORE. No I haven t been contacted and noone has told me anything. Surprisingly enough this incompetent person did not reply. Finally after my suspension date on 10/31/18 I was finally contacted by my pathetic useless and lackluster excuse of a supervisor told me on 11/16/18 that I was terminated with no evidence from an accusation . All I was given to defend myself was a singular piece of paper to write my defense against this accusation. I will reiterate myself again. If you are looking for a company to invest yourself in to climb the ladder and advance this is NOT that company. Save yourself the headache and apply to any one of the many call centers in this area. For example Alorica, Namco, or TTEC. Whatever it is that you decide to do. Make sure you do not make the same mistake as I and waste your time at this company.