Vaishagi Ravendran

Review of Swiss Chalet Rotisserie and Gr...

Yesterday around 9 pm, we entered the restaurant. ...

Yesterday around 9 pm, we entered the restaurant. We were seated and our orders were taken. It took 30 minutes for the server to finally tell us that they ran out of chicken for our order. They wasted our time especially on a Sunday night, where we could have dined elsewhere. There is no attentiveness by the server or bartender as the drinks were also served wrong. If they didn t want any customers to dine, they should have closed the restaurant early or told them that they don t have chicken.

Their only solution to fixing the issue was providing left over crispy chicken. They served this at 9:45, and told us that we only have 10 minutes to eat. We arrived one hour before closing time, and there weren t many people in the restaurant either. Our only option was to pack the chicken and go home. This was horrible service, a terribly run restaurant , and needs a lot of improvement in their customer service.