FINISH products PELICAN

FINISH products PELICAN
After-sales service below MEDIOCRE. A star is even too much.
It's been almost two months that I galley to have a piece for my kayak. The customer service confirms that they have it but the guy responsible for the website has not yet updated the stock. They can not accept my order by phone and ask me to sign up on their site for an availability alert (which I already did a while ago).
In short, I will not talk too much about the deformation of the kayak (still under warranty), see photo, that the after-sales service asks me to put a weight to put it back in place ... ridiculous !!!!!