Wow! This hotel has true customer experience issue...

Wow! This hotel has true customer experience issues. Stayed here for 3 nights (NYC is great and the location is fantastic). Staff members seem to be annoyed by customers. General answers for questions and requests start with "no" or "unfortunately we can't". I also heard "do you want to speak to a manager?.." a few times....I doubt reviews will have any impact on this establishment. The hotel is well located and demand for NYC is almost always very high. This place is categorized as "stay away" on my list.