The worse customer service I have experienced in m...

The worse customer service I have experienced in my life! No one ever gets back to you and no complaint is taken seriously. My balcony door which weighs over 200kg fell off the hinges for no apparent reason and fell on top of my 2 year old, hitting my 3 week old baby s bouncer, injuring her head, neck and back. When I called they didn t care, told me it could take 24 hours for someone to cover it up, no regards for the fact I live on the second floor and have 3 small children. I was told by kulvinda that these things happen They left us without a door for 2 months just wood, and it was the middle of summer so I had no ventilation in my front room which is connected to my kitchen so they heat was unbearable. There was a fire in our bin sheds, not one smoke alarm in the whole building went off, Even though the flats and main stair case were full of smoke. It took them 5 days to repair the damage from the fire (burnt electric lights hanging off the ceiling and burnt wood around the bin shed) and only then did they finally come and repair the back gates to stop random people coming into the block. They didn t call police or give us any explanation as to why this happened as the cctv doesn t work and haven t carried out any sort of fire safety checks since. This building is a death trap and will take something drastic for network homes to take their jobs seriously. There are many more complaints but there s no point as no one will actually help. They need to be shut down, there incompetent!!