Paola Torres Review of Woburn Toyota
For anyone looking to buy a used car ABSOLUTELY do...
For anyone looking to buy a used car ABSOLUTELY do NOT go to Woburn Toyota. We had an amazing experience with the purchase of our vehicle initially with Chris O as our sale guy but it all went down hill from the second we took the truck off the lot. We had the truck for 5 weeks total and out of the 5 weeks the truck was back in the dealership for 3 weeks and we had a rental. We picked up the car on a Thursday and by Tuesday we had nothing but problems. The car was shaking if we drove past 65mph, no fluids were top off so the fluid lights came on. They had the car for 7 days said the problem was fixed which it was not and it was still shaking and the DEI fluid light came on, on the drive home. Four days later the truck wouldn t come out of park, was stuck in that gear for hours. Randomly came out of gear called the dealership and they said to bring the car in. On the way to the dealership the check engine light came on to top it all. They had the car for 15 days after multiple visit to the dealership because no one would return my call I finally got a hold of the service manager number who was very helpful Mike. We waited 15 days took the car home on a Wednesday and by Friday the truck wouldn t come out of park again... This process delayed picking up our new camper, had to cancel 2 camping trip which we did not get out money back for and multiple trips to the dealership on my days off sense no one could return my call. Called the general manager Richard over 10 times and left 5 voicemails and still never got a call back. Same thing with the used car manager Mike. Thank god for the lemon law and we were able to return the ticking time bomb we bought and got our trade in back. They towed the car to our home we we were home because we had no plates for it and didn t send the spare keys or title back... and then they tried saying we never gave them a spare keys in the first place!!! Ugh such an awful 5 weeks of nothing but headaches and the problem still isn t fixed!! And to really top it off, they never paid the loan for the car we returned so we got a late payment on our credit and of course they still haven t paid off the loan and we returned the car more than 4 weeks ago. Long story short.. Simple don t go to Woburn Toyota!!
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