Val Powers

Review of Morrison Healthcare

My son is in Atrium Health CMC Charlotte. The food...

My son is in Atrium Health CMC Charlotte. The food service provider changed after he had been here for about a month. Morrison Healthcare is now in this hospital, this company is the most unprofessional, apathetic, non caring, late and rude food service company I've ever seen. I ran kitchens in healthcare facilities and I am wondering what palms have been greased for this company to stay in business. How does hospital administration allow this company to sully their reputation? There is no patient care or concern, you can ask for a dietary order multiple times but it's just not correct. Breakfast two days ago arrived at 1:30 pm and the lunch arrived at 1:50pm. Who is running this kitchen? Do they know about nutrition? Are they aware of health department protocols regarding food temperatures? Is anyone reading what each patient has for their dietary order? When a request for management is made, someone comes in, apologizes, promises that everything will be corrected and then the tray comes up late, cold and wrong again. The health department needs to step in and do a thorough inspection. It's ironic that Morrison Healthcare acknowledges "the power of food for healing" but fails at every turn. Unfortunately, the patients are held hostage, there is no other choice for them. Morrison Healthcare, how would you like to be treated the way you treat your patients and customers? Let's see you rise up and do the job you were brought aboard in the correct way following health department protocols, treating patients with compassion, dignity and respect, serving meals you can truly be proud of.

10/07/19- UPDATE- The service has gotten better slowly but steadily. Mistakes are still made but they are less than they were. Dietary staff is much friendlier and seem to be more compassionate with patients. I hope they continue to improve and succeed.