The most unpleasant experience I have ever had at ...

The most unpleasant experience I have ever had at an ihg property. I have stayed here many times and have spire elite status. I reserved 4 rooms for 11 nights total. Made multiple calls to make sure reservations were correct weeks previous to the stays, and all were messed up. All rooms were on different floors when requested nearby rooms. One elevator broken during entire stay. Had to call for maid service at 4pm since our room was ignored. Water stains on the ceiling. Kourtney at the front desk was the rudest customer service person I have ever encountered at a hotel. She is an embarrassing person to have as the face of customer service. The only bright spot was Michael or Matthew who checked us in. He was very pleasant. I was extremely disappointed. Wrote email to gm during my stay after room checkins were screwed up with no reply. Very disappointing staff. Property is okay.